Return & Refund
Last updated: 8 June 2026
At BagnShop, your satisfaction is our priority. We follow a transparent and fair policy for returns, refunds, and cancellations to ensure a smooth shopping experience for every customer.
1. Return Window & Eligibility
You may request a return within 7 days of delivery. To be eligible, all of the following must be met:
- The item is damaged, defective, or incorrect, or materially different from what was described.
- You notify us within 7 days of receiving the order (within 48 hours for items that arrive damaged or broken, so we can act quickly with the courier).
- The product is unused, in its original condition and packaging, with tags, accessories, and invoice intact.
For hygiene and safety reasons, certain items — such as personal-care or hygiene-sensitive products — can only be returned if they arrive damaged, defective, or sealed-but-incorrect. Where this applies, it is noted on the product page.
2. How to Start a Return
- Email support@bagnshop.com with your Order ID, the product name, and clear photos or a short video showing the issue.
- Our team will review and respond within 2 business days.
- Once approved, we will arrange a reverse pickup where available. If pickup is not serviceable at your location, you may self-ship the item using a reliable courier and share the tracking ID — we will reimburse reasonable return shipping costs where the return is due to our error (damaged, defective, or wrong item).
- After we receive and inspect the item, we will process your refund or replacement.
3. Refunds
- Approved refunds are initiated within 5–7 business days of our receiving and inspecting the returned item.
- Refunds are issued to the original payment method (UPI, card, net banking, or wallet).
- For Cash on Delivery (COD) orders, refunds are made by bank transfer (NEFT) to an account you provide, in line with applicable consumer-protection rules.
- Once a refund is initiated from our side, it may take a few additional business days to reflect, depending on your bank or payment provider.
Shipping or COD handling charges, if any, are non-refundable unless the return is due to our error.
4. Replacements
If you prefer a replacement instead of a refund for a damaged, defective, or incorrect item, we will ship the replacement once the original is received and inspected, subject to stock availability. If a replacement is unavailable, we will issue a full refund.
5. Order Cancellation
- Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier, by contacting support.
- Once an order has been shipped, it cannot be cancelled — you may instead follow the return process after delivery if eligible.
- If cancelled in time, a full refund is issued to your original payment method.
6. Non-Returnable Items
- Items marked "final sale" or purchased during clearance (where clearly stated).
- Customised or personalised items.
- Items damaged due to misuse, neglect, or normal wear and tear after delivery.
7. Late or Missing Refunds
If your refund has been initiated by us but you haven't received it yet:
- Recheck the bank or payment account used for the order.
- Contact your bank or payment provider, as processing times vary.
- If the issue persists, email us at support@bagnshop.com with your Order ID and we'll help track it.
8. Contact for Returns & Refunds
BagnShop (Owned by Musemeh)
📧 support@bagnshop.com | 📞 +91 9108254515
Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST